The seven-day guarantee
Not satisfied within 7 days? Request a full refund to your account balance. Contact support with your order number and order email to request a refund. Refunds are credited to your account balance.
How crypto refunds work
Full refunds are returned as account balance. No cryptocurrency receiving address is required.
SLA credits
Where monthly availability falls below the committed 99.99%, credits are applied automatically without a claim: 10% below 99.99%, 25% below 99.9%, 50% below 99.5% and 100% below 99%. Credits apply to future terms and are not paid out in cash.
What is not refunded
Requests after 7 days are outside this refund guarantee.
OnionVPS Systems L.L.C., Victoria, Mahé, Seychelles. Questions about this document: [email protected]. This page is general information, not legal advice.